Before You Email: 60-Second Safety Checklist
Please review this before sending any message:
- Do not include passwords, OTP, or 2FA codes
- Do not send banking details, card numbers, UPI or mobile wallet data
- Do not attach identity documents
- Do not share your full phone number or home address
- Crop screenshots carefully
- Hide user ID, balance, and contact details
- Send 1–2 relevant screens instead of large image sets
If you have already shared sensitive information elsewhere, change your passwords immediately and enable 2FA where possible. Do not forward that sensitive data to us.
What We Can Help With
Below is a clear breakdown of our editorial scope.
| We Can Help | We Decline |
| Clarifying instructions in our guides | Account recovery or password reset |
| Explaining menu structure or navigation paths | KYC or identity verification issues |
| Interpreting terminology in English and Bangla (বাংলা) | Bonus or promotion disputes |
| Identifying mismatches between text and interface | Deposit, withdrawal, or chargeback problems |
| Reviewing suspicious external links mentioned on our site | Requests for “working mirror links” |
| Suggesting clearer wording | Betting strategy or winning advice |
If your issue involves direct platform operations, it falls outside our editorial responsibility.
Send the Right Kind of Request
To make review faster, structure your message clearly. Below are common request types and what to include.
1) Article Correction
Subject line: Article correction – [Page URL]
Include: Exact URL, quoted sentence, and what appears incorrect
You’ll receive: Confirmation after verification and update if needed
2) Translation / Term Question (EN / বাংলা)
Subject line: Term clarification – [Term]
Include: The term, where it appears in the interface, and your suggested wording
You’ll receive: Clarified explanation or terminology update
3) Menu Mismatch
Subject line: Menu mismatch report
Include: Screenshot (without personal data), device type, browser name
You’ll receive: Review and update if the interface has changed
4) Broken Link on Our Site
Subject line: Broken link report
Include: Page URL, where you clicked, and what happened
You’ll receive: Fix confirmation if reproducible
5) Suspicious Domain Mentioned
Subject line: Suspicious domain alert
Include: Domain name, where seen, and why it appears suspicious
You’ll receive: Editorial review and possible public notice
6) New Topic Request
Subject line: Content suggestion
Include: What you searched for and where you got confused
You’ll receive: Consideration for future updates
Privacy for Messages
We use incoming emails only to respond and improve our materials. We do not sell personal data. Access to messages is limited to the editorial team. We retain minimal information required for correspondence.
You may request deletion of your message history where applicable.
The safest way to protect your privacy is not to send personal data in the first place.
| Principle | What It Means |
| Minimal data use | We only use details necessary to reply |
| No resale | We do not sell or trade contact information |
| Limited access | Only editorial staff can read messages |
| Data caution | We encourage users not to share sensitive details |
| Correction transparency | Updates are marked when content changes |
Reporting Abuse or Impersonation
If someone claims to represent our website or editorial team and asks for money, OTP codes, or personal information, please inform us.
Please send:
- Screenshot or message text (without personal data)
- Where the interaction occurred (email, social media, messaging app)
- The name or domain used
We cannot investigate or prosecute fraud. However, we can publish a public warning on our website and remove suspicious mentions if confirmed.
Our role remains editorial — to clarify, correct, and explain interface-related information for readers in Bangladesh — without operating or representing any betting platform.