Choose One: Report, Ask, or Request
When contacting us, it helps to clearly state the purpose of your message. Some readers are reporting factual errors in an article. Others want clarification about terminology or menu structure. Some are requesting that we cover a new topic or improve a translation.
If you are reporting an issue, explain what appears incorrect or outdated in the guide. If you are asking a question, describe the term or menu path that feels unclear. If you are requesting new content, briefly mention what you were searching for and where the explanation felt incomplete.
Being specific helps us review your message more efficiently and compare it with the current interface version.
Message Template
To speed up review, structure your email clearly. Include the page URL so we know which article you are referring to. Mention your device type, such as Android, iOS, or Web browser. Specify which language you were using when reading the guide. Describe exactly what you saw on the screen and what caused confusion.
If you decide to attach a screenshot, make sure it is carefully edited to remove sensitive information. Clear and structured messages allow us to check the content quickly and respond in a useful way.
Redaction Guide for Screenshots
Before sending any screenshot, please protect your privacy. You should hide or blur your user ID, account balance, phone number or email address, transaction reference numbers, and any QR codes or UPI-related information. If you are unsure how to safely remove personal details, do not send the image. A written description is always safer than sharing private data.
We strongly recommend avoiding the inclusion of any personal credentials when contacting us.
We Will Never Ask You For
For your safety, we will never request your password, OTP or 2FA codes, bank account details, UPI information, identity documents, private keys, or wallet phrases. If you ever receive a message claiming to represent our guide and asking for such details, treat it as suspicious. Messages that contain sensitive credentials may be deleted immediately for security reasons.
We are an editorial team, not a platform operator, and we have no reason to request financial or login information.
Turnaround and Possible Outcomes
We review incoming messages during business days in Bangladesh time. Response time can vary depending on volume, but we aim to reply as soon as reasonably possible.
After reviewing your message, one of several outcomes may occur. If we confirm a factual mistake, we will update the article. If wording is unclear, we may refine the explanation. If the interface appears to vary by device or version, we may add a clarification note stating that it “may vary.” If we cannot confirm a claim, we may adjust or remove that statement to maintain accuracy.
Our goal is continuous improvement of clarity and safety. We focus on explaining what is visible in the interface and correcting our own content when necessary.